Terms & Conditions........

 

Please read these terms and conditions carefully before purchasing.
Placing your order will indicate to us your acceptance of these terms and conditions.

COPYRIGHT

All designs on this site are the sole property of The Print Fairy and are covered by copyright. They may not be reproduced in any fashion without the permission of The Print Fairy. Any breach of copyright will be pursued. 

The Print Fairy reserves the right to reproduce any part of any work produced by The Print Fairy for marketing purposes. Unless strictly instructed otherwise by a customer prior to placing an order, The Print Fairy reserves the right to use any design created for a customer as samples and can photograph this stationery for advertising in print, online wedding directories, across social media and throughout website galleries.

 

COPYRIGHT PERMISSION

It is the client's responsibility to obtain copyright permission for the use of hymns or other material used in the Order of Service books, venue logo's etc.


PAYMENT

Full payment is required before your artwork is created and emailed through to you for approval.

Payment can be made through the following...

 

• Credit Card - Via PayPal ( For all customers worldwide )

• Direct Debit to the below ANZ bank account: ( For Australian customers only )

The Print Fairy

BSB: 013271

ACCOUNT: 485443757

 

CURRENCY

All dollar amounts are in Australian dollars. The Print Fairy can supply to international customers from New Zealand, United States, and United Kingdom who can make payment via the PayPal system.

 

SAMPLES

The cost of our basic sample pack is $20.00. You can upgrade your pack and tailor it more towards your requirements if you wish to see alternate print methods such as letterpress, wood and foiling, all of which cost just a little more. The pack contains 3 invitations of your design/ colour preference so you can get a feel for our print quality and finish. It also contains our colour palette and card stock options so you can choose your colour and base for printing. While we try to supply you with your first preference in your sample pack, this is not always possible due to our sample stock on hand. We do not carry every design in all of our colours as samples. Sample invitations may differ in colour from a hard copy of our printed palette. Samples are to be used as a guide only. 

 

QUANTITY

We do have a minimum quantity for each item which can be found on each item in our shopping cart. Please contact us if you require less than the specified minimum as there will be a fee that applies depending the actual quantity you require.

 

SUPPLYING YOUR EVENT DETAILS

Submit your order via our shopping cart and make your payment. This confirms your order. Additional wording can be supplied electronically via email or MS Word document after you have placed your order. Any invitation wording can be changed to suit your taste, however the amount of wording used will be limited to the constraints of the design and approved at the discretion of the Print Fairy.  Supply your event details as you would like to view them (all upper case, all lower case, a mix of the two). You will be asked to supply your guest list after you have approved your artwork proof. A guest list template will be emailed to you for you to fill out and send back to us so we can include the correct names and spelling. 

 

SUPPLYING PHOTOS

If you want to include a photograph in your stationery, all pictures must be supplied in JPEG format. The higher resolution of the picture the better the result. If you are unsure of the resolution quality then send it to us and we will assess it for you. Only submit a photo that you own the copyright, or have the copyright owner's permission to use. 

 

COLOURS

When viewing our designs on screen colours do vary depending on different monitors. We encourage you to purchase a sample pack so you can see for yourself the type of colours we work with. We use a top of the line digital printing press for all of our stationery which is the most economical method of achieving strong vibrant colour.

 

PLEASE NOTE: The colours shown on our printed colour palette and in our samples are a guide to the shades we have available. Due to the variable nature of the digital printing process, these colours do shift between each print run, therefore an identical match to our printed colour palette that you have received as part of a sample pack may not be achieved.

 

This also means if you split your stationery order across 2 different print sessions eg, invitations and RSVPs' first, then 2 months later we print your menu's and favor tags, we can not guarantee that the colours will be identical between both runs. If you are after exact colour matching we suggest you search for a more costly 'off-set' printing company where you can choose a specific Pantone (PMS) ink colour to be matched. 

 

CARD STOCKS

 We offer 4 different varieties of card stocks which are outlined below...

• Standard White 280gsm - our house stock which is our most cost effective card to use, giving a lovely smooth matt white finish.
• Textured White 220gsm - a premium subtle pinstriped grain textured card in a brilliant white shade creating a luxurious and elegant finish.
• Shimmer White 250gsm - a premium soft metallic card in a snow white shade creating a supreme and elegant finish.
• Smooth Cream 280gsm - an off white, creamy, matt finish.
 
PLEASE NOTE: If you want to have a full background colour instead of white, we do reccommend using our standard white card stock. This is the best stock to print block colour, otherwise you are paying for a lovely stock eg Shimmer and Textured white only to have it covered up by a printed colour. Our print colours will also appear differently on whatever stock you select due to the base colouring of the card.

 

 
PRINT ON WOOD WEDDING STATIONERY
We have 3 wood colour types to choose from. All have a supremely fine texture and feel and each piece of timber is unique with it's own imperfections and natural patterns of the wood showing through.
If you are after a lighter background finish, almost like balsa wood in terms of colour, then select the BIRCH option.
If you want a natural caramel/ red tinged timber look with a smooth swirling grain pattern, then select the CHERRY wood type option.
The darkest timber of the 3 is MAHOGANY and is still a natural brown/ red tinge but the grain/ knots are more distinct. It tends to have more natural wooden knots in it compared to Cherry.
 
** Our wood invitations are REAL TIMBER. This means that no two invitations are ever the same. Each batch of timber harvested may look slightly different from the previous, even though they are the same tree type. If your finished wood invitation looks slightly different to any sample you received, this is due to the natural characteristics of the product. Birch is the most consistant in terms of colour and grain. Mahogany and Cherry tend to have a greater variance in depth of colour across all of the orders that come through.
 
• We do not have wooden envelopes to match these invitations. They come with standard white envelopes as part of the cost, or you may choose to have a coloured or textured envelope.
• At present we can only print Invitations, RSVP cards with envelopes, gift cards, menu's, favor tags and table numbers. Place cards can not be printed as these need to be folded.
• The wood does bend just like our 300gsm card stocks. Please be tolerant of this possible bend throughout the postal service of your invitations and RSVP cards, just as you would be when choosing our card stock invitations.
• The wood invitations are  very similar in weight to our card stock invites. It's a very fine plain of wood that is being printed on and is put through a high quality digital printing press.
• They contain no additives, chemicals or water. 
• If you choose to print on wood, your purchase will enable a tree to be planted in your honour in a non-harvesting area. Thanks to you, the world will be a little greener!

 

FONTS

If you would like to change a font of any of our designs, we have a range of fonts to choose from. However, not all of our designs in our signature range will suit all of the fonts in our list. Each of our designs has been carefully chosen to suit the specific theme of the invitation. We will guide you towards making the right choice of replacement font and suggest other options from our list that will work best.

Please do not ask us for the name of the font we have used in your design. We do not disclose font types under any circumstances to protect our design work and further print revenue.

 

MAP ILLUSTRATION

If you would like a map illustration created and included in your invitation you must supply us with a screen capture or website link of the venue that has a map for us to re-draw. You must highlight to us any specific landmarks or other information you would like included. 

 

CUSTOM DESIGN

Custom Design means an idea generated either by the client or a new concept created by the Print Fairy based on a client specification. The custom design service works on a design fee of $120 and the item/s will be harged according to materials and any embellishments required. Or you can choose from one of our standard invitation layouts for your custom design to be applied to. Request a quote for any custom design idea you have in mind. Any quote is free of charge. Any custom design project follows the same terms and conditions outlined in this document. 

 

**PLEASE NOTE** The $120 fee to have us create a custom design for you covers our design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you. If you require the print ready or high res files also, please discuss your needs with us prior to paying for your custom design as this is not always possible.

ANY DESIGN THE PRINT FAIRY CREATES FOR YOU REMAINS THE SOLE PROPERTY OF THE PRINT FAIRY.

The $120 design fee entitles the customer to 2 rounds of changes to their proof. Further rounds of changes will be charged out at $35 per round. Please take the time to check over your proof thoroughly and return any changes in 1 email as this is counted as your first round of changes.

We do encourage you to send us as a very clear brief, as much detail, imagery, font and colour ideas as possible so we can nail your design right from the out-set and save you additional rounds of changes.

 

PROOFING

You will receive an emailed proof of your design within 48 hours of placing your order. You will need to check this proof carefully for any errors or changes you'd like to make. Let us know of any changes at this point. You are entitled to 2 rounds of changes. If your proof requires more changes than this, you will be charged an extra $35 per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it. 

 

ERRORS

The Print Fairy cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify The Print Fairy immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault. 

 

TIMING AND DELIVERY

Once we receive your order/payment and wording, work starts immediately on your design. Allow 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 - 3 weeks for printing assembly and delivery. If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 2 months in advance of your mail-out date to avoid charged.  

 

DELIVERY CHARGES WITHIN AUSTRALIA 

The cost for postage within Australia is generally a flat fee of $19.50.

International customers: Please email us for a quote regarding your stationery and we will give you a price for delivery included in this quote. International customers can not currently order via our online store.

All orders are sent via courier. Our courier of choice is couriersplease.com.au. All of our packages require a signature on delivery, therefore supplying a delivery address where you ( or someone you know ) will be able to sign for your goods is essential.

We would of fulfilled our delivery deadline requirements even if a card has been left and you were not home to collect your package. International postage fees will be calculated upon order and is dependent on what country the package is being sent to. 

 

CANCELLATIONS/ REFUNDS

As the Print Fairy is a service based business, all of our products are made to order and once we have received your order and payment the work gets started, therefore we do not offer refunds. Please choose carefully upon ordering. We do encourage you to purchase a sample of our product before ordering so you can see for yourself the high quality and craftsmanship of our designs. 

 

LOSS OR DAMAGE

The Print Fairy cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used. 

You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.

 

POSTAGE STAMP COST FOR YOUR SENDING INVITATIONS TO YOUR GUESTS

Please see the below Australia Post pricing for our envelope sizes...

• 140x140mm Invitation, supplied with a 150mm square envelope = Large Letter $1.40 domestic postage

• 125x180mm Invitation, supplied with a 130x185mm envelope = Small Letter $0.70 domestic postage

•  99x210mm ( DL) Invitation, supplied with a 110x220mm envelope = Small Letter $0.70 domestic postage

• A5 Invitation, supplied with a A5mm envelope = Large Letter $1.40 domestic postage

 

PRICES

All prices are subject to change without notice. If a quote has been supplied by The Print Fairy, please take note of the quote expiration date is this date will be strictly enforced.

 

STOCK AVAILABILITY

Orders are subject to stock availability. In the event of supply difficulties The Print Fairy will inform you and discuss alternative materials or designs.

All rights reserved © copyright 2015 The Print Fairy

 

 

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