FAQ's........

 

 

How many invitations should I order?

This is possibly the most common mistake that couple's make when ordering their stationery. Trust us when we say you will ALWAYS need more invitations than you think. We suggest to order at least 10 invitations more than what is on your invite list. You may want to invite a few extra guests as you get closer to the wedding as some people can't make it. Any spares that don't get used can always be a keepsake. It is very costly to order only a few at a later date, so you are best to order a good amount of spare at the very beginning.

 

Should I order all of my stationery at once?

This process is usually spread out over a period of months. For Save the Date cards, we suggest you order these first as soon as you have set the date for your wedding and have locked in your venue.

We do suggest mailing your wedding invitations 3 months before your big day. This would mean ordering your invitations 4-5 months before you want to post them out just to be safe.

For all 'on the day' stationery, we need a minimum of 3 weeks for printing and delivery to your door. 

 

Do you have a minimum quantity order?

Yes we do. The minimum order quantity stated for each item is the most economical amount to start printing from. All of our pricing is based around the minimum quantity stated for each product, therefore if you require less than this the price per item will increase. Please email us and we will give you a quote for the amount that you require. Discounts do come into play with high quantities being ordered. Please refer to the quantity section of each item in our store to see the minimum's and where the discounts begin.

 

We also have a minimum price of $130.00 per order.

 

Can I order a printed proof of my invitation before I approve the final proof?

We do not offer this as part of a standard order due to the cost involved. 

 

Do you offer discount packages for a large order?

We start to offer discounts at larger quantities of each item being ordered. Please refer to each item in our shopping cart for the quantity that qualifies for a discount or email us if your order is substantial and we may look at creating a special discount for you depending on it's size.

 

 

 

Can I pick my own colours for any of your designs?

All of our designs can be tailored around your colourscheme to suit your wedding perfectly. If you can't find the design and colour you like together, please contact us and we will email you back a mock-up of the design in the colours you would like so you can see how it could look.

We have a colour palette of over 70 beautiful colours to choose from which can be viewed online or as part of our sample packs that are available to purchase. We can create custom colours by request for an additional fee if our palette does not provide what you are looking for. Please email us if you are looking for a custom colour.

PLEASE NOTE: The colours shown on our printed colour palette and in our samples are a guide to the shades we have available. Due to the variable nature of the digital printing process these colours do shift between each print run, therefore an identical match to our colour palette and samples may not be achieved.

 
What type of card do you use for printing?
We offer 4 different varieties of card stocks which are outlined below...
• Standard White 280gsm - our house stock which is our most cost effective card to use, giving a lovely smooth matt white finish.
• Textured White 315gsm - a lush thick textured linen card in a brilliant white shade creating an extremely elegant finish.
• Shimmer White 250gsm - a premium soft metallic card in a snow white shade creating a supreme and elegant finish.
• Smooth Cream 280gsm - an off white, creamy, matt finish.
 
HANDY TIP: If you want to have a full background colour instead of white, we do reccommend using our standard white card stock. This is the best stock to print block colour, otherwise you are paying for a lovely stock eg Shimmer and Textured white only to have it covered up by a printed colour.
 
** { Print on Wood Wedding Stationery } **
We have 3 wood colour types to choose from. All have a supremely fine texture and feel and each wooden piece ( in all 3 colour types) is unique with it's own imperfections and natural patterns of the wood showing through. Each batch of timber harvested may look slightly different from the previous, even though they are the same tree type. If your finished wood invitation looks slightly different to any sample you received, this is due to the natural characteristics of the product.
 
If you are after a lighter background finish, almost like balsa wood in terms of colour, then select the BIRCH option.
CHERRY gives the most smooth natural appearance, with subtle grains and is a rich caramel- slightly reddish brown in colour.
Our darkest timber grain finish is MAHOGANY. This has a slight red tinge in colour compared to the Cherry, but still has a lovely woody brown look. The grain is slightly more obvious with natural knot patterns featuring more often than the other timbers.
 
• We do not have wooden envelopes to match these invitations. They come with standard white envelopes as part of the cost, or you may choose to have a coloured or textured envelope.
• At present we can only print Invitations, details cards, RSVP cards with envelopes, gift cards, menu's, favor tags and table numbers. Place cards can not be printed as these need to be folded.
• The wood does bend just like our 300gsm card stocks. Please be tolerant of this possible bend throughout the postal service of your invitations and RSVP cards, just as you would be when choosing our card stock invitations. 
• The wood invitations are  very similar in weight to our card stock invites. It's a very fine plain of wood that is being printed on and is put through a high quality digital printing press.
• They contain no additives, chemicals or water. 
• If you choose to print on wood, your purchase will enable a tree to be planted in your honour in a non-harvesting area. Thanks to you, the world will be a little greener!
 
 

Do all of your invitations come with envelopes?

Yes. All of our invitations come with a matching stock envelope as part of the cost.

Our selection of coloured envelopes are available at an additional cost.

We can print your guest name and address directly onto our envelopes - we do not use those awful sticky labels. We even print a little motif from your chosen design onto the envelope. The fee for printing guest envelopes is $110 per order for invitation, save the date or thank you card.

All invitations and envelopes will be delivered to the customer unsealed.

All invitations with blank envelopes will be sent packaged in an invitation bundle and an envelope bundle ready for you to write addresses on yourself. This is to avoid all unnecessary handling of your stationery.

 

 

 

I love one of your designs but I would rather have it applied to the folded card style rather than a single flat card. Can you make your designs in any of your invitation formats?

Yes. Any design can be placed onto any of our invitation layouts. The base cost remains the same for all of our layout shapes and it does not cost any extra to have one of our Signature Range designs applied to a different layout. Simply email us for an exact quote.

 

Can I change the font of one of your designs?

All of our invitations have been designed with fonts that work well with the style of design and graphic details. If you would like to use another of our fonts, please look at our font library. We will guide you towards selecting another font that will suit the design equally well.

 

Can you print double-sided?

Yes we can. Please email us for an exact quote and we will then create an invoice for you based around exactly what you are after instead of purchasing through our online store.

 

I love the Print Fairy style but have a special idea in mind that I want you to bring to life. How do I get my custom design wedding stationery started?

Easy. You send us any information, colours, magazine clippings etc in an email and the Print fairy will contact you with an idea's breakdown with some different options. The custom design service fee is $120. You then pay the cost of your invitations on top of that. You can select one of our standard layout shapes or we can talk about creating a custom design shape for you. Simply email us for more information and we can arrange a quote for you. You can view more on our Custom design service here.

**PLEASE NOTE** The $120 fee to have us create a custom design for you covers our design time only. This fee does not entitle you to receive any finished artwork file that we may have created for you. If you require the print ready or high res files also, please discuss your needs with us prior to paying for your custom design and we will qive you a quote for the files required.

 

 

 

How long will it take for my stationery to arrive once I place my order?

Once your order is placed and paid for in full, please allow no more than 2 business days for your artwork proof to be emailed to you. Once you are happy with the artwork you will send back an approval email allowing us to go to print. The process then, depending on the size of your order, takes up to 3 weeks for delivery to your door. All products are delivered via courier which requires a signature on delivery. In peak periods, we sometimes have to extend our print lead time up to 6 weeks from artwork approval to delivery.

Please ensure you order your stationery at least 2 months prior to when you wish to mail-out your invitations to avoid disappointment.

Do check in with our Ordering page as this will always show our current lead times.

 

Help! I need my wedding stationery like... YESTERDAY! Can you please rush my order through?

We can put a rush order through but there is an additional fee of 35% of your total added to your order.

You will then receive your stationery within 7 business days of approving your proof.

If you require a rush order, please email us and we will provide you with an invoice that reflects the 35% increase and we will then be able to get started on your artwork ASAP.

 

 

 

Is your stationery professionally designed and printed?

Yes. The Print Fairy has an honors degree in Design. She has a natural flair with colour, typography and pattern as well as a strong interest in trend-forecasting across graphic/textile/ interior design, fashion and lifestyle trends.

We then outsource our printing to a professional print house for each of our specialised printing methods, digital, print on wood, foiling and letterpress so you can be sure of the highest quality. 

All stationery is printed on a state of the art high quality digital press. 

 

Do you have a showroom I can visit?

Our showroom is our website. Everything there is to view is online. We encourage you to purchase a sample pack to view our high quality and finish and you should check out our blog for daily updates on new designs, stationery and client photographs. This gives you a great in-sight into what The Print Fairy is all about. 

 

Can I get my money back if I need to cancel my order?

We are a service based business and make everything to order. As soon as your order is placed, we start to work on your design, therefore we do not offer refunds. Please choose carefully when placing your order. 

 

Where is the Print Fairy based? Can I order if I live Overseas?

The Print Fairy is based in Melbourne, Australia. Yes, anyone in the world can order this stationery, but if you are outside of Australia, please email us your stationery order requirements and we will create a manual invoice and calculate delivery at this time. International customers can not currently place an order via our online store. Payment for international custmers is by credit card via Paypal. All prices are in Australian dollars.

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